Need help?
Frequently asked questions
Everything about our materials, sizing, shipping and where to find us in person. Can't see what you're after? Email hello@maraux.com.au.
Materials & quality
Every Maraux piece is crafted from solid sterling silver, with our gold pieces finished in a thick layer of 18k gold vermeil. This combination gives each piece a rich, enduring glow that outlasts regular plated jewellery.
Gold plated jewellery is like a fleeting crush — pretty, but short-lived. Gold vermeil is a lasting romance. It uses a thick coating of real 18k gold pressure-bonded to genuine sterling silver (never brass, copper or steel), offering depth, durability and timeless beauty.
Because we believe jewellery should last longer than a trend. Sterling silver is a precious metal — durable, elegant and naturally hypoallergenic. It won't peel, flake or leave green marks on your skin the way plated costume jewellery can. It's an investment in lasting style, not fast fashion.
Absolutely. Our jewellery is nickel-free and hypoallergenic, making it well suited to sensitive skin and first piercings.
Solid gold is pure luxury; gold vermeil is smart luxury. You get the same brilliant 18k gold finish, layered over sterling silver, at a far more accessible price.
Wearing & care
With a little care, gold vermeil holds its glow beautifully — the thick 18k layer over sterling silver is built for longevity. Like all fine silver, it can tarnish gently over time; this is normal, and a soft polish restores the shine completely. Avoid direct contact with perfume, alcohol-based products, mineral spas and lotions.
Your pieces are water-resistant and fine for everyday life, including the occasional shower. We do recommend removing them before swimming, chlorinated pools, mineral hot springs, and before applying perfumes, lotions or cleaning products. These wear down any gold finish over time.
Yes — our jewellery is designed for real life. Dressed up or entirely casual, it's made to be worn rather than saved for special occasions.
Store your pieces in their Maraux box, away from moisture and direct sunlight. Avoid contact with perfume and harsh chemicals, and give them a gentle polish with a soft cloth when needed.
Ring sizing
Our rings are listed in US sizes, the most widely used standard in jewellery. If you know your Australian or UK letter size, our Ring Size Chart converts it for you.
The most reliable method is millimetres. Measure straight across the inside of a ring that already fits, then match that number to the diameter column on the size chart — letter-to-number conversions vary between jewellers, but millimetres never do.
If you'd rather be certain, we'll post you a free ring sizing kit — no charge and no postage cost. Order it like any other product and we'll dispatch it the next business day. If you're still unsure, email hello@maraux.com.au and we'll help you work it out before you buy.
Our Perfect Fit Promise: if the size isn't right, we'll exchange it and cover the postage both ways. Get in touch within 14 days and send it back unworn apart from trying it on. There's no cost to you.
We'd still rather you got it right first time — so order our free sizing kit before you buy, or come and be sized in person at the Daylesford Sunday Market.
Shipping, returns & warranty
Free shipping on Australian orders over $180.
Within Australia: Standard $11 · Express $16
International: Standard $29 AUD · Express $49 AUD
Pickup available from Yarraville, Melbourne by appointment only.
Dispatch: Orders placed before 9am AEST Monday to Friday are dispatched the same or next business day. Orders placed after that ship the following business day. Australian orders typically arrive within 3–5 business days of dispatch.
International orders can expect a time frame of 7-14 business days, depending on your countries customs policy. More detail on timeframes and services on our shipping policy.
Yes, we ship worldwide. International standard is $29 AUD and express is $49 AUD, added at checkout. Overseas deliveries typically take 7–21 business days depending on the destination and service.
If something isn't right, send it back within 14 days and we'll cover the return postage. Exchanges are free too within this period, assuming the products are unworn and in the same condition. This includes size exchanges — see our Perfect Fit Promise above. Full details on our returns page.
Every piece is covered by a 365 day warranty against manufacturing faults — we'll repair or replace it. Details on our warranty page.
Visit us & get in touch
Maraux is a real, small, female-owned jewellery business — and we love meeting our customers.
Daylesford Sunday Market — every Sunday, 8am–1pm
Daylesford Railway Station, 18 Raglan Street, Daylesford VIC 3460
Come and say hello, try pieces on, and see the collection in person. We're there every single week — rain, hail or shine — alongside 100+ other local makers at this Daylesford institution, running since 1981.
What to expect at our stall:
- Try on the full current range, including pieces not always shown online
- Get sized in person — the surest way to get your ring size right
- Ask us anything about materials, sizing or care
- The same warranty and returns policy as our online orders
- Free parking on site, and the market is dog-friendly
Can't make a Sunday? Follow @maraux.jewellery for pop-up announcements.
We welcome customers to our private home studio in Yarraville, Melbourne by appointment — a relaxed, no-pressure way to see and try pieces one-on-one. To book, email hello@maraux.com.au or call +61 426 610 511.
Email hello@maraux.com.au or use our contact page. We're happy to help with sizing, gifting or anything else.
Still not sure?
See what our customers had to say...
Customers repeatedly describe Maraux as “better quality than I expected” with “amazing quality” and “excellent quality”.
We believe jewellery should last longer than a trend. Sterling silver is a precious metal — durable, elegant, and naturally hypoallergenic. It won’t peel, flake, or turn your skin green or black. So you won't be left with nasty marks on your hands and green jewellery.
Customers frequently mention “fast delivery” and “fast and flexible shipping to get it in time for my girlfriend’s birthday”.
Our next day dispatch policy means that your domestic delivery should arrive within 3-5 business days from dispatch date.
Express shipping is same or next day dispatch with 1-2 business days transit.
Overseas deliveries can take anywhere from 7-21 days. Express options available.
Delivery details will be provided in your confirmation email.
Many customers specifically mention that their pieces “do not irritate my sensitive ears” and are “very comfy to wear all the time”.
Customers often buy Maraux for birthdays, partners and loved ones — with reviews like:
“I got this beautiful piece for my fiancée and she seems to love it”
and
“Looking forward to seeing her reaction”.
Our jewellery comes with our signature burgundy Maraux box and internal pouch, perfect for delivering straight to your loved one. We can even write a note upon request.
Want to know more? You can look through our FAQ's page here.







