Maraux Jewellery Warranty

At Maraux, we want you to feel completely confident every time you shop with us. Every piece is handcrafted from sterling silver and 18k gold vermeil, and we stand behind the quality of our work with a 365-day warranty against manufacturing faults.

How long it lasts

Your warranty starts on the date your order is delivered and lasts for 365 days. It applies to all Maraux jewellery bought from maraux.com.au or directly from us at our market stall or studio, with proof of purchase.

What our warranty covers

Manufacturing faults that appear with normal, careful wear, including:

• Clasps, fastenings or earring backs that fail or won't close properly
• Stones that come loose from their setting (without a knock or impact)
• Solder joints, links or jump rings that break under normal wear
• Faulty earring posts, findings or chain connections
• Gold vermeil that flakes, peels or blisters, rather than gradually softening with wear

What our warranty doesn't cover

• Normal wear of the gold layer and tarnishing. All plating wears gradually over time, especially on rings and bracelets that rub against surfaces every day. Sterling silver also naturally tarnishes, and a gentle polish restores its shine.
• Chains snapped by snagging or pulling.
• Damage from perfume, chlorine, salt water, lotions or cleaning products, or from not following our Jewellery Care Guide.
• Repairs or alterations done elsewhere. Any work by someone other than Maraux voids the warranty.
• Stones lost or damaged from knocks or impact.
• Resizing. Our rings can't be resized. For a different size, see our Perfect Fit Promise.
• Accidental damage, loss or theft.

What happens with an approved claim

We'll replace your piece with the same item. If it's out of stock, we'll give you store credit for the price you paid. Where the Australian Consumer Law entitles you to a refund (for example, for a major failure), you can choose a refund instead.

We cover the cost of postage for approved warranty claims, both to send the piece back to us and to send the replacement to you.

How to make a claim

1. Email hello@maraux.com.au within 365 days of delivery with your order number (or proof of purchase), a short description of the issue and a few clear photos.
2. We'll assess your claim and reply with next steps. If we need to see the piece, we'll send you a prepaid return label.
3. Once your claim is approved, we'll send your replacement or store credit.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this warranty are in addition to other rights and remedies you have under the law in relation to the goods.

Warranty provider

Maraux Jewellery
Yarraville, Melbourne VIC 3013, Australia
Phone: 0426 610 511
Email: hello@maraux.com.au

Looking for change-of-mind returns or ring size exchanges? See our Returns & Exchanges policy.