Shipping policy

Maraux is an Australian based company and therefore this needs to be considered in regards to postage times.

Once your order has been placed, a confirmation email will immediately be sent to your nominated email address.</p>

Maraux uses Australia Post for all deliveries.

We aim to have your order dispatched within 1-2 business days from the time of your order.

Once your order is dispatched you will receive shipping confirmation. You will also receive a tracking number and link from our courier to track and trace the status of your delivery at any time.

Maraux strives to ensure the timely delivery of your order. However, unforeseen circumstances, including but not limited to service provider / courier delays, logistical problems or bad weather, may cause delays. Should these circumstances arise, Maraux will ensure its best efforts to assist you from a customer service perspective to get your order to you, however, we cannot be held liable for such delays.

Please provide extra delivery time over public and / or religious holidays.

Maraux will not accept requests for cancelled orders or refund due to courier delays that are beyond our control.

Shipping Charges

All prices are in Australian dollars.

Within Australia
Standard: $11 AUD
Express: $16 AUD
Free standard shipping on orders over $180 AUD

International

Standard: $29 AUD
Express: $49 AUD

<p><b>Ring sizing kits</b><br>
Our ring sizing kit is free, and we cover the postage. Order it on its own or alongside another item.</p>

<p>Delivery charges are non-refundable unless the order contained faulty items. For ring size exchanges, we cover the postage both ways &mdash; see our Perfect Fit Promise in the <b>Returns policy</b>.</p>

<p>In the unlikely event that an ordered item isn't available, or we are unable to fulfil your order, we aim to notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.<

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Authority to Leave

<p>If your home or business is unattended, the couriers will leave a card to notify you that they have attempted to deliver your parcel. We recommend having your orders delivered to an address where someone will be present, but if that's not possible, you have the option of selecting 'Authority to Leave' via the AusPost App. Please note that by choosing this option, you will be assuming the risk and responsibility of having your items left unattended.

Maraux will not be held responsible for any packages that may go missing when left unattended upon delivery.

Click and collect 

Maraux offers pick up in Yarraville, Melbourne. Please contact hello@maraux.com.au to arrange.

Changing order or delivery details / Incorrect details provided</b></p>

Unfortunately, we are unable to make any changes or cancel your order <once it has been dispatched. You are welcome however to email or call us on 0426610511 if you have put the wrong address straight after ordering

Please ensure that the delivery address is correct. Maraux will not be held responsible for packages incorrectly delivered / which go missing due to incorrect address details supplied by the client upon checkout.

Please ensure all details on your order are correct before submitting your order, in particular we recommend double-checking your email address and delivery address. If you need to amend your order, please contact hello@maraux.com.au as soon as possible.

For further info, please refer to our Returns Policy.