Shipping policy

Q: What is Maraux Jewellery made from?

Every Maraux piece is crafted from solid sterling silver , with our gold pieces finished in a luxurious layer of 18k gold vermeil . This combination gives each piece a rich, enduring glow — outlasting regular plated jewellery.

Q: Where can I see Maraux Jewellery in person?

Maraux jewellery has it's private HQ in Yarraville, Melbourne. You can arrange a private booking to view jewellery via contacting us at hello@maraux.com.au or calling Katy on 0426610511. Alternatively, we have our weekly residency at Daylesford Sunday Market each Sunday. Follow our Instagram for more updates.

Maraux is an Australian-based business, so please keep this in mind when considering delivery times.

Once your order has been placed, a confirmation email will immediately be sent to your nominated email address.

Maraux uses Australia Post for all deliveries. We aim to dispatch your order within 1–2 business days. Orders placed before 9am AEST Monday to Friday are usually shipped the same or next business day.

Once your order is dispatched you'll receive a shipping confirmation with a tracking number and link, so you can follow your delivery at any time.

Maraux strives to ensure the timely delivery of your order. However, unforeseen circumstances, including but not limited to courier delays, logistical problems or bad weather, may cause delays. If this happens, we'll do our best to help get your order to you, but we can't be held liable for delays outside our control. Please allow extra delivery time over public and religious holidays.

We're unable to accept order cancellations or refunds due to courier delays that are beyond our control.

Shipping charges

All prices are in Australian dollars.

Within Australia
Standard: $11 AUD
Express: $16 AUD
Free standard shipping on orders over $180 AUD

International
Standard: $29 AUD
Express: $49 AUD

Ring sizing kits

Our ring sizing kit is free, and we cover the postage. Order it on its own or alongside another item.

Delivery charges and returns

Delivery charges are non-refundable unless the order contained faulty items. Return postage for change-of-mind returns is at your cost. For ring size exchanges, we cover the postage both ways. See our Perfect Fit Promise in our Returns & Exchanges policy.

In the unlikely event that an item you ordered isn't available, or we're unable to fulfil your order, we aim to let you know within 2 business days to arrange an alternative item, a backorder or a full refund.

Authority to Leave

If no one is home, the courier will leave a card to let you know they attempted delivery. We recommend having your order delivered to an address where someone will be present. If that's not possible, you can choose "Authority to Leave" in the AusPost app. By choosing this option you accept the risk and responsibility of your parcel being left unattended, and Maraux can't be held responsible for packages that go missing after being left.

Click and collect

Pick-up is available from Yarraville, Melbourne, by appointment. Email hello@maraux.com.au to arrange.

Changing your order or delivery details

Unfortunately, we can't change or cancel your order once it has been dispatched. If you've entered the wrong address, email us or call 0426 610 511 straight after ordering and we'll do our best to help.

Please make sure your delivery address is correct. Maraux can't be held responsible for packages delivered incorrectly or lost because of incorrect address details entered at checkout. We recommend double-checking your email and delivery address before submitting your order, and contacting hello@maraux.com.au as soon as possible if anything needs changing.

For returns and exchanges, please see our Returns & Exchanges policy.

Need help?

Frequently Asked Questions

What is Maraux Jewellery made from?

Every Maraux piece is crafted from solid sterling silver, with our gold pieces finished in a luxurious layer of 18k gold vermeil. This combination gives each piece a rich, enduring glow — outlasting regular plated jewellery.

How do I know my ring size?

Great question! There are two options. See our Ring Size Guide, or order our free ring sizing kit and we'll post it to you at no cost.

And if your ring still isn't quite right, our Perfect Fit Promise means we'll exchange it for your correct size within 30 days, with postage covered both ways. It just needs to be unworn apart from trying on.

Why does Maraux use sterling silver instead of cheaper metals?

Because we believe jewellery should last longer than a trend. Sterling silver is a precious metal — durable, elegant, and naturally hypoallergenic.

It won’t peel, flake, or turn your skin green or black. So you won't be left with nasty marks on your hands and green jewellery.

Can I wear my Maraux jewellery in water?

Your Maraux pieces can be worn in the shower. However, we recommend avoiding doing this everyday and also avoid mineral hot springs, chlorinated pools, and harsh chemicals such as perfumes, alcohol-based products, and cleaning agents.

These can slowly wear down the 18k gold vermeil finish over time.

Treat your jewellery with a little care, and it will continue to shine with effortless elegance for years.

Where can I see Maraux Jewellery in person?

Maraux jewellery has it's private HQ in Yarraville, Melbourne.

You can arrange a private booking to view jewellery via contacting us at hello@maraux.com.au or calling Katy on 0426610511.

Alternatively, we have our weekly residency at Daylesford Sunday Market each Sunday. Follow our Instagram for more updates.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Delivery time?

We have speedy next day dispatch!
Orders within Australia will take 3-5 business days to arrive.

Overseas deliveries can take anywhere from 7–16 business days.
Express options are available. Delivery details will be provided in your confirmation email.

How do we get in touch with Maraux?

You can contact us through our contact page! We will be happy to assist you.

Alternatively contact us on hello@maraux.com.au or call Katy on 0426610511

For an extensive insight into our FAQ's

For an extensive range of our frequently asked questions, please visit our FAQ's page here.