Shipping policy

Q: What is Maraux Jewellery made from?

Every Maraux piece is crafted from solid sterling silver , with all of our rings finished in a luxurious layer of 18k gold vermeil . This combination gives each piece a rich, enduring glow — outlasting regular plated jewellery. We find it not necessary for earrings to need vermeil as they are exposed to less friction, so as a result we have these plated in gold, ensuring they remain more affordable & accessible.

Q: Where can I see Maraux Jewellery in person?

Maraux jewellery has it's private HQ in Yarraville, Melbourne. You can arrange a private booking to view jewellery via contacting us at hello@maraux.com.au . Alternatively, we have our weekly residency at Daylesford Sunday Market each Sunday. Follow our Instagram for more updates.

Maraux is an Australian based company and therefore this needs to be considered in regards to postage times.

Once your order has been placed, a confirmation email will immediately be sent to your nominated email address.

Maraux uses Australia Post for all deliveries.

We aim to have your order dispatched within 1-2 business days from the time of your order.

Once your order is dispatched you will receive shipping confirmation. You will also receive a tracking number and link from our courier to track and trace the status of your delivery at any time.

Maraux strives to ensure the timely delivery of your order. However, unforeseen circumstances, including but not limited to service provider / courier delays, logistical problems or bad weather, may cause delays. Should these circumstances arise, Maraux will ensure its best efforts to assist you from a customer service perspective to get your order to you, however, we cannot be held liable for such delays.

Please provide extra delivery time over public and / or religious holidays.

Maraux will not accept requests for cancelled orders or refund due to courier delays that are beyond our control.

Shipping Charges

Regular Shipping within Australia: $12

Free regular shipping over for orders over $1900 AUD

Express Shipping within Australia: $17 AUD

International Shipping: $25 USD

Express International Shipping: $42 USD

Delivery charges are non-refundable unless the order contained faulty items. For more information, please see our Returns policy.

In the unlikely event that an ordered item isn't available, or we are unable to fulfil your order, we aim to notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Authority to Leave

If your home or business is unattended, the Couriers will leave a card to notify you that they have attempted to deliver your parcel. We recommend having your orders delivered to an address where someone will be present, but if that's not possible, you have the option of selecting the ‘Authority to Leave’ via the AusPost App. Please note that by choosing this option, you will be assuming the risk and responsibility of having your items left unattended.

Maraux will not be held responsible for any packages that may go missing when left unattended upon delivery.

Click & Collect

Currently Maraux does offer pick up in Yarraville, Melbourne.

Please contact hello@maraux.com.au to arrange

Changing order or delivery details / Incorrect details provided

Unfortunately, we are unable to make any changes or cancel your order once it has been dispatched. You are welcome however to email or call us on 0426610511 if you have put the wrong address straight after ordering.

Please ensure that the delivery address is correct. Maraux will not be held responsible for packages incorrectly delivered / which go missing due to incorrect address details supplied by the client upon checkout.

Please ensure all details on your order are correct before submitting your order, in particular we recommend double-checking your email address and delivery address. If you need to amend your order you, please contact hello@maraux.com.au as soon as possible.

For further info, please refer to our Return Policy.

Blog posts

gifts

Everything You Need to Know About Sterling Silver, Gold Vermeil, Quality Jewellery, Gifts and More

If you've ever searched for answers about jewellery, you're not alone. Questions like: What jewellery won't turn my skin green? Is gold vermeil worth buying? What's the difference between ste...

Camino De Santiago

The Shell of the Camino Necklace: A Meaningful Gift for Anyone Who Has Walked the Camino de Santiago

Some journeys change your passport. Others change your life. For thousands of pilgrims each year, the Camino de Santiago is far more than a walking trail through Spain. It's a journey of reflection...

gifts

Why Women Around The World Are Choosing Maraux Jewellery

When it comes to jewellery, women aren't simply buying accessories. They're buying memories. They're celebrating milestones. They're marking birthdays, anniversaries, new beginnings, personal achie...

View all

Need help?

Frequently Asked Questions

What is Maraux Jewellery made from?

Every Maraux piece is crafted from solid sterling silver, with all of our rings finished in a luxurious layer of 18k gold vermeil. This combination gives each piece a rich, enduring glow — outlasting regular plated jewellery.

We find it not necessary for earrings to need vermeil as they are exposed to less friction, so as a result we have these plated in gold, ensuring they remain more affordable & accessible.

How do I know my ring size?

Great question! There are two options. Either you can see our Ring Size Chart or you may request that we send you a free sizing kit to ensure your size is 100% accurate. We will simply require you to pay for postage. You can organise by emailing hello@maraux.com.au.
We also have our exchange policy which will allow you to change it over for a different size assuming it hasn't been worn more than to try on for size.

Why does Maraux use sterling silver instead of cheaper metals?

Because we believe jewellery should last longer than a trend. Sterling silver is a precious metal — durable, elegant, and naturally hypoallergenic. It won’t peel, flake, or turn your skin green or black. So you won't be left with nasty marks on your hands and green jewellery.

Can I wear my Maraux jewellery in water?

Your Maraux pieces can be worn in the shower. However, we recommend avoiding doing this everyday and also avoid mineral hot springs, chlorinated pools, and harsh chemicals such as perfumes, alcohol-based products, and cleaning agents. These can slowly wear down the 18k gold vermeil or plating finish over time. Treat your jewellery with a little care, and it will continue to shine with effortless elegance for years.

Where can I see Maraux Jewellery in person?

Maraux jewellery has it's private HQ in Yarraville, Melbourne. You can arrange a private booking to view jewellery via contacting us at hello@maraux.com.au . Alternatively, we have our weekly residency at Daylesford Sunday Market each Sunday. Follow our Instagram for more updates.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my orders?

We have speedy next day dispatch!
Orders within Australia will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

How do we get in touch with Maraux?

You can contact us through our contact page! We will be happy to assist you. Alternatively contact us on hello@maraux.com.au

For an extensive insight into our FAQ's

For an extensive range of our frequently asked questions, please visit our FAQ's page here.