Refund policy

We want you to love your Maraux pieces for years to come. Here's exactly how returns, exchanges and our warranty work.

• 30-day change of mind: exchange your piece or receive store credit.
• Perfect Fit Promise: free ring size exchanges for 30 days, with postage covered both ways.
• 365-day warranty against manufacturing faults.
• Your rights under the Australian Consumer Law always apply.

Change of mind: 30-day exchanges or store credit

If you change your mind, let us know within 30 days of your order being delivered and we'll exchange your piece for something else or give you store credit for the amount you paid. We don't offer refunds for change of mind.

To be eligible, your piece must be:

• unworn (apart from trying it on) and in the same condition you received it
• returned in its original Maraux box and pouch
• accompanied by your order number or proof of purchase

Return postage for change-of-mind returns is at your cost. We recommend a tracked service, as we can't be responsible for parcels lost on their way back to us. Original delivery charges aren't refundable.

Exchanges: tell us which piece you'd like instead. Once your return arrives and has been checked, we'll send it out. If the new piece costs more, we'll ask you to pay the difference; if it costs less, we'll give you the difference as store credit.

Store credit is issued as a Maraux gift card code by email, valid for 3 years and usable on anything in store.

Items that can't be returned for change of mind

• Earrings, for hygiene reasons
• Items bought on sale, on clearance or under a special promotion (including bundle offers and purchases made with a discount code)
• Gift cards
• Items that have been worn, altered or damaged after delivery
• Requests made more than 30 days after delivery

These exclusions apply to change-of-mind returns only. Faulty items are always covered (see below).

Our Perfect Fit Promise: free ring size exchanges

If your ring doesn't fit, we'll exchange it for a different size and cover the postage both ways. There's no cost to you.

Just contact us within 30 days of delivery and return the ring unworn apart from trying it on, in its original condition and packaging. We'll send you a prepaid return label and post out your new size as soon as your ring arrives back with us. If your size is out of stock, we can hold your exchange until it's back, give you store credit, or refund you in full. It's your choice.

Our rings can't be resized, so we'd love to help you get the size right first time. Order our free ring sizing kit before you buy, or use our Ring Size Guide.

Faulty items and our 365-day warranty

Every Maraux piece is covered by a 365-day warranty against manufacturing faults, starting from the date your order is delivered.

What our warranty covers (faults that appear with normal, careful wear):

• Clasps, fastenings or earring backs that fail or won't close properly
• Stones that come loose from their setting (without a knock or impact)
• Solder joints, links or jump rings that break under normal wear
• Faulty earring posts, findings or chain connections
• Gold vermeil that flakes, peels or blisters, rather than gradually softening with wear

What our warranty doesn't cover:

• Normal wear of the gold layer and tarnishing. All plating wears gradually over time, especially on rings and bracelets that rub against surfaces every day.
• Chains snapped by snagging or pulling
• Damage from perfume, chlorine, salt water, lotions or cleaning products, or from not following our care guide
• Repairs or alterations done by anyone other than Maraux
• Stones lost or damaged from knocks or impact
• Resizing (our rings can't be resized)
• Accidental damage, loss or theft

What happens with an approved claim: we'll replace your piece with the same item. If it's out of stock, we'll give you store credit for the price you paid. Where the Australian Consumer Law entitles you to a refund (for example, for a major failure), you can choose a refund instead. We cover the postage for approved warranty claims.

To make a claim, email hello@maraux.com.au with your order number, a description of the issue and a few clear photos. See our Jewellery Warranty page for full details.

Damaged or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, contact us straight away at hello@maraux.com.au and we'll make it right, at no cost to you.

How to start a return or exchange

Email hello@maraux.com.au with your order number and the piece you'd like to return or exchange. We'll reply with instructions and the return address. Please don't send items back without contacting us first, as returns we haven't arranged can't be accepted.

Refunds

Where a refund applies (faulty items, or an out-of-stock ring size under our Perfect Fit Promise), we'll let you know once we've received and inspected your return. Approved refunds go back to your original payment method within 10 business days; your bank may take a little longer to process it. If more than 15 business days have passed since we approved your refund, please contact us.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our change-of-mind returns, Perfect Fit Promise and 365-day warranty are offered in addition to these rights, not instead of them.

Caring for your jewellery

All Maraux jewellery is made from sterling silver and 18k gold vermeil (or gold plating for some earrings) and should be treated with care. Keep it away from perfume, harsh chemicals and prolonged exposure to chlorinated, salt or mineral water. Our Jewellery Care Guide will help your pieces keep their glow.

Questions? We're always happy to help at hello@maraux.com.au.