Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You will also need the receipt or proof of purchase.

Please choose your items carefully. Due to the nature of our product and the value of their materials, we do not offer refunds for change of mind. We also understand that sometimes an item may not meet your expectations.

To address this, we have established this flexible 14-day return/exchange policy.

Refunds are only valid for items that are found to be faulty and cannot be replaced by Maraux Jewellery.

Our Perfect Fit Promise — ring size exchanges

If a ring doesn't fit, we will exchange it for a different size and we will cover the postage both ways. There is no cost to you.

To qualify, contact us within 14 days of receiving your order and return the ring unworn apart from trying it on, in its original condition. We'll send you a prepaid return label and post out the replacement size as soon as we receive it back. If your size is out of stock, we'll either hold your exchange until it's back or refund you in full — your choice.

Our rings cannot be resized, which is why we'd much rather help you get the size right the first time. Order our free ring sizing kit before you buy, or see our Ring Size Guide.

Items not valid for Return and/or Refund

Earrings — due to hygiene reasons, Maraux does not accept returns for earrings.

Items sold during a sale, final clearance, or under a special promotion (such as bundle offers or purchased with a promotional code) — unless faulty.

Gift Cards

Items worn or altered

After 14 days from date of delivery.

To start a return or a size exchange, contact us at hello@maraux.com.au.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All our jewellery is made from the highest quality sterling silver and 18k gold vermeil or plating for earrings and should be treated as such. It cannot be resized nor should it be subject to harsh chemicals, perfumes or continuous exposure to water of high chlorine, salt or mineral content.

 Please review our Jewellery care guide to ensure the proper care of your Maraux items.

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You will also need the receipt or proof of purchase.

Please choose your items carefully. Due to the nature of our product and the value of their materials, we do not offer refunds for change of mind. We also understand that sometimes an item may not meet your expectations.

To address this, we have established this flexible 14-day return/exchange policy.

Refunds are only valid for items that are found to be faulty and cannot be replaced by Maraux Jewellery.

Our Perfect Fit Promise — ring size exchanges

If a ring doesn't fit, we will exchange it for a different size and we will cover the postage both ways. There is no cost to you.

To qualify, contact us within 14 days of receiving your order and return the ring unworn apart from trying it on, in its original condition. We'll send you a prepaid return label and post out the replacement size as soon as we receive it back. If your size is out of stock, we'll either hold your exchange until it's back or refund you in full — your choice.

Our rings cannot be resized, which is why we'd much rather help you get the size right the first time. Order our free ring sizing kit before you buy, or see our Ring Size Guide.

Items not valid for Return and/or Refund

Earrings — due to hygiene reasons, Maraux does not accept returns for earrings.

Items sold during a sale, final clearance, or under a special promotion (such as bundle offers or purchased with a promotional code) — unless faulty.

Gift Cards

Items worn or altered

After 14 days from date of delivery.

To start a return or a size exchange, contact us at hello@maraux.com.au.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@maraux.com.au.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

For ring size exchanges, see our Perfect Fit Promise above — we handle these directly and cover the postage.

For any other exchange, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at hello@maraux.com.au.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. The returns and exchanges described above are offered in addition to these rights, not instead of them.

Jewellery Care

All our jewellery is made from the highest quality sterling silver and 18k gold vermeil, or plating for earrings, and should be treated as such. It cannot be resized, nor should it be subject to harsh chemicals, perfumes or continuous exposure to water of high chlorine, salt or mineral content.

Please review our Jewellery Care guide to ensure the proper care of your Maraux item